Austravel Reviews
Austravel has an overall rating of 4.9 based on 98 reviews. Customer feedback on Austravel is mixed: Austravel reviewers highlight positive aspects like user-friendly website, diverse travel options, helpful customer service, competitive pricing, which strongly appeal to travelers seeking affordable and diverse travel experiences. However, Austravel is often criticized for its limited destination coverage, occasional booking issues, higher fees for certain services, slow response times.
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How would you rate Austravel?
All Austravel Reviews (98)
HazelRobinson
September 02, 2020
"Outstanding Support from Mathew"
I want to express my gratitude to Mathew for all the time and effort he put into helping us find the best flights to Australia and other destinations. We were supposed to travel in October. It's such a bummer that, because of this coronavirus, our flights got canceled. However, Mathew has been incredibly supportive and provided excellent customer service right up until we got our travel money back. If we ever decide to visit Australia again, we’ll definitely reach out to Mathew. Thanks a ton, Mathew! Best wishes from Carl and Robert Walton-Evans.
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Ross.Woods
August 13, 2020
"Custom Holiday Experience in Australia"
Before Covid-19 showed up and messed things up, we were really excited about our trip since we had booked with Austravel before. The quality of our personalized itinerary was top-notch, and while it was a bummer to hear that our plans were canceled, the company has gone above and beyond to offer us other options for future trips. We’ll definitely be using their services again.
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goldenladybug725
September 03, 2019
"A travel agency you can rely on..."
I've been to Australia a bunch of times, and Austravel is always my go-to. Their expertise is top-notch, and they’re super helpful. Just booked my latest flight today, and it was a breeze! Paul and Zara were both really nice and straightforward, which I truly value. I’d totally suggest them to anyone.
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EllaLowe
January 08, 2019
"Dependable and trustworthy"
I've traveled to Australia two times now, and each time I've gone with Austravel. I can't think of a reason to choose another company since they are super dependable, know their stuff, and are really helpful. I'd totally suggest them.
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bigswan566
January 07, 2019
"Super happy, big thanks to Steph!"
The agent I chatted with and made the booking through, Steph, was super helpful, really knowledgeable, and quite polite. Talking to her was a breeze, and she helped us find the perfect holiday.
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Rosspaula50
January 06, 2019
"Austravel Team Really Pays Attention"
The folks at Austravel really pay attention! They've set up trips for us in the past, and they totally get that everyone has unique needs. They're super patient, polite, and know their stuff. We're thrilled with what they've put together for us. It's just what we were looking for. Can't ask for more than that!
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greenelephant365
November 23, 2018
"Top-notch assistance - All my inquiries..."
Top-notch assistance - All my inquiries were addressed quickly with a speedy emailed quote that matched my budget. I got a cheaper offer elsewhere, but I was so taken by the support and expertise from Sharron Connor, along with her fantastic phone demeanor, that I decided Austravel was the way to go.
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yellowdog670
November 22, 2018
"Honestly, they're fantastic"
Honestly, they're fantastic. The reservation process was easy-peasy, and the team was super friendly and accommodating. I’d totally give them a 10 outta 10!
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silvertiger155
November 20, 2018
"Great Experience with Austravel Team"
I've consistently chosen Austravel for my bookings and never faced any issues. This time around, I worked with a couple of agents, and they were fantastic. Given my age, they showed a lot of patience and were super efficient.
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JimmyMitchelle
November 20, 2018
"Booking Made Simple"
Booking was a breeze. Every agent we chatted with was really helpful and got what we were looking for in our vacation! They were also super fast at replying to emails.
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Franklin.Rose
November 20, 2018
"Matt was super helpful"
Matt was super helpful! We haven't gone on the holiday yet, but if anything goes awry, I really hope the service stays this good. I'll make sure to update this review when I'm back. Big thanks to Matt once again!
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DarrenWest
November 16, 2018
"My Experience with Austravel on Two Trips"
I've traveled with Austravel two times now, and I gotta say, I've been super impressed with how much they know and the quality of the vacations they provide. Definitely worth a shout-out!
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MarilynWest
November 14, 2018
"Friendly and Supportive Service"
I received assistance in a really friendly and helpful way. Julie was amazing! As someone who’s never traveled to Australia and isn’t a fan of flying, this was gonna be a bit of a challenge since we needed to split the flights and include a stopover. But she truly went the extra mile to make it happen!
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MiaMartinez
November 14, 2018
"Top-notch service"
Absolutely top-notch and speedy service! If all my travel plans (from London to Dubai, then to Phuket, on to Singapore, followed by Sydney, then Melbourne, and back to Dubai, finally returning to London) go smoothly, I’ll give them a hundred stars. Big thanks to Laurie Martin, Julie Yearsley, and Vickie Moss!
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MaureenFox
November 12, 2018
"Incredible Aussie Journey Ahead"
The staff here are super friendly and really know their stuff. Zara has taken care of all the details for us. My family and I are beyond thrilled to embark on this once-in-a-lifetime trip and create tons of memories.
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